A commodity can be copied. An experience cannot.
If you are a pharmacist just dispensing medicine and not talking to your patients, you are offering a commodity. A robot can do it cheaper and faster. And guess what? Robots already are.
If you are an internist just offering a flu shot or providing routine exams, without investing in a relationship with your patients, you are offering a commodity. A non-internist can do it cheaper and faster. Nurse practitioners already are.
If you are a hospital that’s just a space for doctors to come and treat their patients, instead of a facility that coordinates and optimizes care across the gamut of healthcare professionals to provide the best experience for your patients, then guess what? You are also just offering a commodity. A non-hospital can do it cheaper and faster. Specialty surgery centers already are.
With increasing cost pressures, the threat of health reform, disruptive startups, and a common acknowledgement that healthcare is ready for change, there is a greater need than ever before to adapt forward. For doctors, pharmacists, care providers, clinics, hospitals, and health systems:
Don’t offer a commodity. Share an experience.
